Getting started with Inbox

Welcome to IgniteKit's Inbox feature! This guide will help you navigate and make the most of Inbox, an efficient and AI-assisted communication tool designed to streamline your interactions with customers.

Inbox Overview

Inbox is a powerful tool within the IgniteKit suite that enhances your ability to communicate with customers through various channels including email, social media, and web chat widgets. This integrated platform allows for seamless management of all your communication needs.

Key Features:

• Multi-channel communication: Manage emails, social media messages, and web chats in one place.
• AI-assistance: Leverage AI tools for quick and effective customer interactions.
• Customizable web chat widgets: Personalize web chat widgets for your website.

Setting Up and Sending Your First Message

For businesses in the USA and Canada, setting up and sending your first message via Inbox is straightforward. Follow these steps:

1. Open Business App: Navigate to Inbox Messages.
2. Compose Your Message: Click "New Message", type in the customer's phone number, and draft your message.
3. Send and Monitor: Send your message and monitor responses directly from Inbox.

Note: US businesses need to register their business before sending messages, which might take a few weeks. After registration, you'll be notified and can start messaging.

AI-assisted Web Chat Widget

Enhance your website's customer engagement with our AI-assisted Web Chat Widget. This feature offers real-time interaction capabilities, making it easier for your customers to reach out for assistance or inquiries.

Setup:

• Easily integrate the chat widget into your website.
• Customize the widget to match your brand.
• Utilize AI for efficient customer handling.

Frequently Asked Questions (FAQs)

• How do I add customer phone numbers?

  • When messages are sent from Inbox, contacts are automatically created in Business App. You can also manually add or bulk import contacts.

• What are the messaging limits?

  • With Inbox , send unlimited one-on-one SMS messages to customers. However, carrier limitations apply (e.g., 2,000 SMS segments per day for T-Mobile).

• What phone number is used for sending messages?

  • A unique SMS number based on your business's address is assigned for message sending. Note that this number currently cannot receive calls.
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For more detailed information and troubleshooting tips, please refer to our comprehensive FAQ section.